actON QbD Workshop | Episode 14: Vendor oversight & RBQM – What’s the connection?

Vendor Oversight & RBQM – What’s the Connection?

Vendor oversight is a persistent challenge in clinical operations, especially when multiple CROs and service providers are involved. Maintaining visibility, consistency, and accountability across vendors requires more than periodic reviews.

This episode of actON QbD examines the connection between vendor oversight and RBQM. The session shows how an RBQM approach, supported by systems like MyRBQM Portal, enables structured, data-driven oversight of CROs and other vendors throughout the trial lifecycle.

Led by Julien Goncalves, Head of Growth at Cyntegrity, and Keith Dorricott, MBB, Lead Instructor at Cyntegrity, this session combines practical oversight scenarios with RBQM execution.

During the session, participants learn how to:

• Apply RBQM principles to vendor and CRO oversight

• Use centralized dashboards, KRIs, and quality metrics to assess vendor performance

• Support protocol adherence through continuous, risk-based oversight

• Demonstrate regulatory compliance using transparent and auditable processes

• Strengthen collaboration and accountability across sponsor–vendor relationships

This session is designed for sponsor teams, clinical operations, quality, and RBQM professionals looking to improve vendor oversight through integrated, data-driven RBQM practices.